Returns & Exchanges

We want you to love your purchase. If something isn't quite right, we're here to help.

We Offer:

Exchange
Swap your item for another size, colour or new piece. (subject to availability)

Store Credit
Receive a store credit for the full value of your item (excluding shipping costs), valid for 3 years.

How to Return an Item

Returned items must be unworn, unused, in their original condition, with all original tags attached. Please include your proof of purchase so we can process your return as quickly as possible.

1. Visit us in store
If you're local, we'd love to help you in person. Simply bring your item into our Fremantle store within 14 days of purchase, along with your receipt.

2. Returning by post
If you're unable to make it into the store, email us at threestorieslifestyle@gmail.com within 7 days of receiving your order to request a return authorisation.

 

A Few Things to Note

  • We do not offer refunds for change of mind or incorrect sizing.

  • Refunds are only provided for items that are deemed faulty and cannot be repaired or replaced, in accordance with Australian Consumer Law.

  • Original shipping costs are non-refundable.

  • Return postage is the responsibility of the customer unless the item is faulty or sent incorrectly.

If you have any questions before making a purchase, feel free to get in touch. We're always happy to help with sizing, fit or product advice.